About the Review
In today’s digitally connected world, reliable and high-speed internet has become as essential as electricity or running water. Recognizing this importance, Elvito's Annual Internet Service Provider (ISP) Review leverages millions of ISP data points to provide an in-depth evaluation of the best ISPs in the United States. This customer-centric review focuses on five critical categories: speed, value, reliability, customer service, and overall excellence. By combining robust data analysis with direct customer feedback, this review aims to guide users in selecting the best internet services tailored to their needs.
Annual ISP Review By State Methodology
Our methodology is grounded in three comprehensive data sources: performance metrics from our proprietary speed test, detailed customer satisfaction surveys, and an exhaustive index of internet plans offered nationwide. Together, these datasets form the foundation for an unbiased, multi-faceted analysis of ISPs.
Performance Data
The 2024 review incorporates over a year’s worth of speed test data gathered through the HighSpeedInternet.com speed test tool and mobile app. These tools capture key performance metrics such as download and upload speeds, latency, and jitter, providing an accurate depiction of real-world internet performance.
Customer Feedback
Every year, we conduct extensive nationwide surveys, asking customers to evaluate their ISPs across multiple dimensions, including reliability, value for money, and customer service interactions. This feedback not only influences our rankings but also highlights the factors that matter most to users.
Internet Plan Index
Our database encompasses detailed records of ISP plans, including pricing, speed tiers, and additional features. This index allows us to assess the value and flexibility of offerings from various providers, ensuring a comprehensive comparison.
Best Overall: Frontier
Frontier stands out as the Best Overall ISP of 2024, thanks to its stellar performance across all evaluation categories. Offering competitive internet speeds at affordable pricing, Frontier pairs technical excellence with exceptional customer satisfaction.
Customer testimonials frequently highlight Frontier’s transparent pricing, consistent service quality, and efficient customer support. These qualities make it a standout for users seeking reliable, high-speed internet.
Best Value: Brightspeed
Brightspeed earns the title of Best Value ISP for its cost-effective plans that offer reliable internet services. Its balanced combination of speed and pricing makes it an excellent choice for households looking to maximize value.
Customers frequently commend Brightspeed’s straightforward billing, solid speeds, and excellent customer service, making it a top contender in the value segment.
Most Reliable: AT&T
AT&T’s reliability stems from its robust infrastructure and commitment to consistent service delivery. Customers report minimal outages and consistently high speeds, particularly on its fiber plans.
Its network stability and top-notch customer support make AT&T a reliable choice for both personal and professional use.
Best Customer Service: EarthLink
EarthLink excels in customer service with its personalized support and knowledgeable representatives. Customers frequently praise its quick issue resolution and user-friendly setup process.
With a focus on customer satisfaction, EarthLink ensures a smooth and stress-free internet experience for its users.
Best Bundles: DIRECTV
DIRECTV’s internet and TV bundles provide excellent value, combining high-speed internet with a wide array of entertainment options. Its flexible plans cater to diverse household needs, offering a seamless streaming experience.
Customers appreciate the convenience and cost-effectiveness of these bundles, making DIRECTV a popular choice for families and entertainment enthusiasts.
Takeaways
Elvito's 2024 ISP Review highlights the unique strengths of Frontier, Brightspeed, AT&T, EarthLink, and DIRECTV. Whether it’s reliability, value, or customer service, these providers set a high standard for internet services in the U.S.